FAQ

FAQ's

Frequently Asked Questions

HEATWEAR – Only the Bold Ask. We Answer.

1. How long will my order take to arrive?

  • Orders are typically dispatched within 24 hours to 48 hours of confirmation.
  • Delivery timelines range from 5–7 days, depending on the product and your location.
  • You'll receive a tracking link via email/SMS once your order ships.

2. Do you offer free shipping?

  • India: Shipping is free nationwide.
  • International: Shipping charges are calculated at checkout. Customs duties (if any) are the customer's responsibility.

3. Do you accept returns or refunds?

  • No refunds. Premium exchanges only.
  • Exchanges are available under eligible conditions via our Exchange Portal.

4. What are the conditions for exchange?

  • Exchange request must be made within 48 hours of delivery.
  • Item must be unused, unwashed, and in original packaging with all tags attached.
  • Customized, discounted, or final-sale items are not eligible.

5. Where does HEATWEAR ship?

  • We ship across India and to select international destinations.
  • For international orders, shipping charges and applicable customs duties apply.

6. Are your drops ever restocked?

  • No. Every HEATWEAR drop is ultra-limited. Once it sells out, it's gone forever.
  • This ensures exclusivity for every customer.

7. How can I contact HEATDROP support?

8. How do I track my order?

  • A tracking link will be sent once your order is shipped.
  • Need help? Contact support and we'll guide you.

9. How do I find my size?

  • Every product page has a detailed size chart.
  • Still unsure? Share your measurements with our support team – we’ll recommend the best fit.